Frequently Asked Questions
Does the clinic see work cover patients?
Yes! We are happy to offer work cover GP consultations. Please inform reception upon receiving a claim number so all future work cover related billings can be sent to your insurer. Prior to your claim approval, we will provide you with a tax invoice for your out of pocket appointment related expenses so that your insurer can reimburse you once your claim has been approved.
I don’t have Medicare can I still see a doctor?
Yes, however you will need to settle the consult privately. You may be eligible for a partial refund depending on your health insurance eg: international students.
Will you accept walk-in patients or only appointments?
Whilst we are an appointment-based practice, we will always try our best to accommodate sick children, or if you have any emergency situations. Always call 000 for life threatening situations.
Can I get a script or referral without seeing a doctor?
In most cases, our GPs are happy to provide you with a repeat script or referral but will first call you for a Telehealth consultation to ensure the details for the referral or script are correct, and to check in on that respective condition. They may request a face-to-face consultation for any new scripts, new referrals or if it has been a long while since you’ve seen them in person. Due to uncertainty about bulk billing compliance measures from Services Australia, we are no longer able to bulk bill Telehealth consultations for all patients. We will continue to bulk bill in-person consultations for eligible patients. Also please note: Telehealth appointments are only available for patients who have been seen at the surgery in the last 12 months.
Are you accepting new patients?
Yes! All our doctors are happy to welcome new patients to the practice. All new patients to the practice will be scheduled for a longer visit for their first consultation.
Why is my doctor running late?
Our doctors are caring and thorough, we take the time needed for our patients to ensure they receive our standard of care. This may cause a delay. Also, we try to accommodate our patients in the event of an emergency situation or sick child. We ask for your understanding in these incidences.
Can I get travel vaccinations at the practice?
We are an accredited yellow fever vaccination clinic and can provide a tailored travel vaccination plan for those travelling overseas. We cannot wait to start seeing demand for travel vaccinations start to rise again.
How to provide feedback or complaints?
We welcome comment and suggestions to make ongoing improvements. We encourage our patients to have a confidential discussion with Dr James Ibrahim, the practice principal or email us at thmc@outlook.com. If your issue is not resolved to your satisfaction within our practice, you may choose to contact the NSW Government Health Care Complaints Commission. Ph: 02 9219 7444 or 1800 043 159 (toll free)
Do you provide assistance for non English speakers?
We use the national Translation and Interpreter Service to organise an interpreter from the appropriate language group for patients. Please call us to make a booking for a loved one or friend and inform us that an interpreter is required.
What about ATSI patients?
THMC acknowledges and respects the Aboriginal culture of the Terramerragal people of the Eora Nation, the traditional custodians of this special land. We would like to pay respect to the Elders both past and present of the Eora nation. We are honoured to contribute to their healthcare. Extra services are available for patients who identify as ATSI to help with prevention and closing the health care gap that exists. Please discuss these with your doctor.
Is there parking at the practice?
There is always plentiful street parking in front of the practice.
How we handle incoming emails and phone calls to Doctors?
Emails directed to the practice are initially reviewed by our reception team. When expecting a reply, please consider that this email is only monitored on an ad-hoc basis by reception and may not be checked for up to 24 hours. For time sensitive matters, please call us on 9450 1500. If the email is directed to a doctor, it is then forwarded into that doctors respective medical inbox, if the doctor is not in these may not be checked for up to a few days at a time. If you have an urgent matter that requires more immediate attention please call the practice. Phone calls are triaged by reception. Please note that if your phone call request requires an action by a doctor, this will need to be done as an appointment at that doctors next availability, be it a script, referral, form to be filled out or any other request.