Notice to patients of results of recent patient survey
Thank you to all our patients who generously participated in the survey.
Areas we did well in:
94% “Treated you with respect”
94% “Made you feel comfortable”
93% “Had enough time to talk about the things that were important for you”
Some wonderful feedback:
This is a wonderful practice and always has been.
No feedback because I believe that the care is 1st class and it is hard to change something that is already so excellent.
Always a pleasant experience and I would recommend the practice to family and friends. Thank you.
I felt valued and my privacy was the top priority.
Areas we need to improve:
“The time you had to wait after you arrived at the clinic”
“Let you know about any delays while you were waiting”
“Privacy in the waiting room”
Changes made:
Booking appropriate lengths of different consultation times.
Ensure adequate time allocated in between appointments for clinicians to catch-up to minimise wait times for patients.
Block slots in appointment book to cater for urgent, on the day appointments.
Reception to ensure delays are communicated to patients. Where possible, to ring patients ahead to inform them of delay if it is more than 30 minutes.
We have built an outdoor waiting area to allow patients more privacy while waiting.
We have changed internal walls to ensure improved sound insulation between the rooms for privacy.